How a repair works

Five steps, one person, no surprises. This is what happens between your first message and the mixer going back on your counter.

1. 01

   Tell me what it is doing

   Text, call or send a request. A photo of the label under the base helps, and so does a short video of the noise if there is one.

2. 02

   Hand it over

   I collect for $20 across Vaughan, Kleinburg and King City, or you drop it off with me in Vaughan by appointment. Bowl and attachments stay at home.

3. 03

   I confirm the price, then fix it

   The published price is confirmed before I start. If I open the mixer and find something unexpected, I stop and tell you before doing anything about it.

4. 04

   Stripped, cleaned, repaired, tested

   Every mixer is taken apart, cleaned out completely, re-greased with food-grade grease, put back together and test run under load before it leaves the bench.

5. 05

   Back in your kitchen

   Usually within 2 to 3 business days. You pay when it is back and working, and the parts replaced and the work done are covered for 90 days.