Hi, I'm Alex
Alex, the one person behind MixerFixer. One kind of machine, and straight answers.
MixerFixer started the way a lot of repairs do: my wife's KitchenAid stopped working in the middle of Christmas baking season. I took it apart, worked out what had failed and got it running again. Then I realized plenty of other people had a mixer sitting in a cupboard with the same problem.
I have been repairing KitchenAid stand mixers from my home workshop in Vaughan ever since.
It is just me. I'm the one who answers the texts, collects the mixers, does the repairs and hands them back. There is no shop front and no staff, which is why I can keep the prices where they are, and why you get the same person from start to finish.
My background is in woodworking and construction, along with a lifelong curiosity about how things work. What I think I do best is explain what is wrong in plain words and tell you what it will cost before anything happens.
- Oldest mixer fixed
- 33 years old
- Usual turnaround
- 2 to 3 business days
Why only KitchenAid
They are the most popular stand mixer around, and they are built to be serviced and repaired, which is rare for a kitchen appliance. Working on one machine means I have seen every way it fails, I keep the right parts on the shelf, and I can put a fixed price on each repair without guessing.
Many have sentimental value too. The oldest I have repaired was 33 years old, and it went home working like new. That same mixer had a mark on the body that the owner thought was a permanent scratch. It took a lot of careful work, but I was able to remove it and keep the original finish.
How I work
- The price is set before I open it
- The same few parts fail on these mixers, so I know what each repair costs. What is on this site is what you pay.
- You hear about surprises first
- If I find something unexpected once the mixer is apart, I stop and tell you before doing anything about it. Because it is already open, extra work usually comes without an added labour charge.
- I will tell you not to bother
- If a mixer is not worth repairing, I say so and charge only the diagnostic. I would rather lose a job than take money for work that does not make sense.
- The right grease, every time
- Food-safe synthetic grease, NLGI grade 2, which is what KitchenAid specifies. Not the cheap stuff.
Every repair is covered for 90 days on the parts replaced and the work done. That does not cover a different fault, or damage from misuse such as overfilling or kneading above speed 2.
I use one too
I own a tilt-head KitchenAid. It makes apple fritters during apple harvest season and the occasional loaf of sourdough.
If I could give every owner two pieces of advice: do not overfill the bowl, and never run the dough hook above speed 2. The rest is in the one-page mixer care guide.
Got a mixer that needs looking at?
Text me what it is doing. You will know the price before any work starts.