Frequently asked questions

Almost always worth repairing. A new tilt-head KitchenAid is about $380 to $630 in Canada and a new bowl-lift about $400 to $640, while the repairs I do most are $100 to $150. A KitchenAid is built to be opened up and serviced, and a properly re-greased mixer with a new gear has years left in it. It is also worth knowing that the newest generation of KitchenAid mixers has been changed inside to keep the price down, and in my experience they are less robust than the older machines and cost more to repair when they fail. If I open yours and think it is genuinely not worth fixing, I will say so and charge only the $40 diagnostic.

Every price is published on this site and confirmed before I start. An oil leak repair is $100 on any mixer. The full tune-up with new grease, gasket and worm gear is $150 on a tilt-head or $175 on a bowl-lift; a speed controller is $125 or $150; a power cord is $70 or $95. Diagnostics are $40 on any mixer, and that comes off any repair you go ahead with.

Book the $40 diagnostic. I open the mixer, find the actual fault and quote the repair. Most things inside a KitchenAid can be fixed. The usual exception is a burnt-out motor on a newer machine, where the replacement part costs more than the repair is worth, and if that is the case I will tell you before you spend anything more.

KitchenAid stand mixers only, both tilt-head and bowl-lift. That covers Artisan, Classic and Professional models as well as older machines back to the Hobart era. Working on one brand is what lets me publish a fixed price for each repair. If you are not sure which model you have, send a photo of the label under the base.

Usually 2 to 3 business days from when I get the mixer. I confirm the date when you book, and if you are working around an event, tell me and I will say honestly whether it can be done in time.

Yes. Pick up and drop off is $20 across Vaughan, Kleinburg and King City, including Woodbridge, Maple, Thornhill and Concord. Anywhere else, you are welcome to drop the mixer off with me in Vaughan by appointment, which is free.

Me, Alex. MixerFixer is a one-person workshop at my home in Vaughan, just north of Canada's Wonderland. I do every repair myself, and I am the person who answers the phone and hands the mixer back.

Cash or e-transfer, once the repair is done and you have the mixer back. There is no payment on this website and nothing to pay up front.

Food-safe synthetic grease, NLGI grade 2, which is what KitchenAid specifies. It matters because a small amount can work its way past the shaft and into the bowl over time.

Yes, 90 days on the parts replaced and the work done. It does not cover a different fault, or damage from misuse such as overfilling the bowl or kneading above speed 2.

Repairs are by appointment rather than walk-in, so text or call first and we will set a time for drop off or collection.

On a tilt-head mixer the head tips back on a hinge and the bowl twists into a fitting on the base. Artisan, Classic and Ultra Power models are tilt-head. On a bowl-lift mixer the head is fixed and the bowl sits in a cradle you raise with a lever at the side. Professional 600, Pro 5 Plus and Pro Line models are bowl-lift. If you are not sure, send a photo.

They are larger and heavier, and the drivetrain is built differently, so the same repair takes longer to strip down and rebuild. The re-grease and the diagnostic are the exceptions, because they take about the same time on both types, so they cost the same.